Knowledgebase: Billing
Check if IP is Blocked, How to Unblock it from Client Area
Posted by Support Staff, Last modified by Support Staff on 28 October 2015 09:48 AM

The server your hosting account is on runs a Firewall software called "CSF" for short, (Config Server Firewall). So if you find that you can visit any site on the net "EXCEPT" your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to login to your cPanel, or webmail, or even your WordPress site a number of times and failed.

We are going to show you how to get your ip address unblocked. You can just go to your Client Area or Billing account, and in a few minutes and with a few key strokes you can check if you are blocked and unblock yourself.

Let's start from the point that you have logged into the RFE Hosting client area, if you do not know how or remember how to login to your client area see the article on "How to Login to The Client Area".

First click on the link "Support", then click "Unblock IP Address". 

If you were being blocked you would now see notice that your request was a success and will be lifted in a short period of time. Once that time period has passed you should be able to view your web site, send and receive emails and all other services should be operational again. If they are not, contact us for more assistance.

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