Knowledgebase: Troubleshooting
I ordered an SSL or static IP and now my site is down.
Posted by Support Staff, Last modified by Support Staff on 25 February 2015 11:52 AM

When you order an SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is located has to propagate across the internet, this usually only take around four hours.

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