Knowledgebase: Billing > Security
Locating Your Support PIN
Posted by Aaron Eaton on 24 June 2016 10:46 AM

The Support PIN is a unique 6-digit number only accessible to the owner of the account. This number is used by RFE Hosting Tech Support and Billing teams to verify your ownership or permission to access your control panel and billing details.

We require you to have this number when calling to ensure that only authorized parties receive information or assistance with accessing your hosting account or billing information.

 

If for any reason you are unable to locate your support PIN, our support team can verify with the credit card used to pay for the account.

  1. Login to your billing account
  2. Locate on the top left your "Support Pin"

support pin

 

 

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