Knowledgebase : Billing

The server your hosting account is on runs a Firewall software called "CSF" for short, (Config Server Firewall). So if you find that you can visit any site on the net "EXCEPT" your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to login to your cPanel, or webmail, or even your WordPress site a number of times and failed.

We are going to show you how to get your ip address unblocked. You can just go to your Client Area or Billing account, and in a few minutes and with a few key strokes you can check if you are blocked and unblock yourself.

Let's start from the point that you have logged into the RFE Hosting client area, if you do not know how or remember how to login to your client area see the article on "How to Login to The Client Area".

First click on the link "Support", then click "Unblock IP Address". 

If you were being blocked you would now see notice that your request was a success and will be lifted in a short period of time. Once that time period has passed you should be able to view your web site, send and receive emails and all other services should be operational again. If they are not, contact us for more assistance.

To login to your Client Area/Billing Account visit the link below.

(Client Area login details can be found in the email with the subject line "Welcome to RFE Hosting")

 2. Enter your email address and client area password into the corresponding fields.

Billing Login 

3. Click Login.


If you're having trouble logging into the Client Area, please contact us for support on getting logged in.